Bins and recycling
Collection days, missed bins, new bins and the recycling center.
What do you need to do today?
Pay, apply, report and book council services online. Most things take less than 10 minutes.
Services
Everything the council does, grouped the way people ask for it.
Council tax
Pay your bill, see your band, and get a discount if you live alone.
Parking and roads
Permits, fines, potholes and roadworks near you.
Housing
Help if you are homeless, council homes and repairs.
Benefits and support
Money off your council tax, and help with food and bills.
Schools and families
School places, free school meals and help for children with extra needs.
Health and care
Care at home, Blue Badges and support for carers.
Planning and building
Planning applications, building control and dangerous buildings.
Libraries and leisure
Library cards, e-books, swimming and the parks.
Do it online, any time
Sign in once to see your bills, bins and permits in one place.
See your next three collections
Enter your postcode once. We'll show the bins and the days, and can text you the evening before.
- RecyclingTuesday 10 November
- Garden wasteTuesday 17 November
- RubbishTuesday 24 November
Your council tax
Band C, 2026 to 2027
£1,842.36
10 payments of £184.24
Pay or check your bill
Your parking permit
Zone B resident permit
AV12 BCD
Active until 31 March
Renew or change a permit
Things you've reported
- Pothole, Mill LaneFixed
- Street light, Kiln RoadBooked
Garden waste this year
14 of 20 collections done
Last collection Tuesday 24 November
Renew for 2027
How we're doing
See all our figures- Bins collected on the right day
- 99.2%
- April to September 2026. Target 99%.
- On target
- Calls answered within 2 minutes
- 81%
- April to September 2026. Target 85%.
- Below target
- Potholes fixed within 5 days
- 94%
- April to September 2026. Target 90%.
- On target
- Housing applications decided in 28 days
- 88%
- April to September 2026. Target 95%.
- Below target
Important: Phones are busiest on Monday mornings
If you can, call after 2pm or on a Thursday. Or send us a message and we'll reply within 3 working days.
Latest news
See all council newsFood waste collections start on 5 April
Every home gets two caddies and a weekly collection. Here is what changes and when.
Winter gritting routes are now online
See which roads we grit first, and where the grit bins are near you.
Have your say on the 2027 budget
Tell us what matters most to you by 8 December. It takes about 5 minutes.
Reminders and contact
Thank you for your feedback.
Report a problem with this page- Last reviewed
- Next review
- Page owner
- Digital Services
- Page reference
- AVC-WEB-001